Exchange Policy
Yes, we do allow exchanges.
You have 30 calendar days from the day of your purchase to exchange it for another item, request
STORE CREDIT or request a FULL REFUND. As our main intention is providing customers with the
best shopping experience. We would issue the refund to the original payment method.
Please keep in mind that each article must be in like-new condition and the exchange or refund
would be approved upon inspection. No marks or scratches must be present on the article to be
returned, otherwise, it would not pass the inspection.
Please do not send back your item without requesting an exchange by email.
If you purchased your item within the last 30 calendar days, please send an email to
italianheartexchange@gmail.com and request to return your order. Please remember to include
your Name, attached your order’s receipt, specify which item/items you would like to return and if
you would like to receive store credit, a full refund or exchange it for a different product.
Due to the fact that we offer free shipping on all orders, the cost of returning an item would
be under the customer’s account. We would provide shipping instructions and the customer
must arrange shipping back to our location.
Please return the articles in the same box or similar. Make sure it is well packed and protected, as
even when they could fit inside an envelope, this could lead to damages or scratches.
Store credit and exchanges cannot be applied until the return is processed and the item’s
inspection is carried out and approved.
Please be aware that FINAL SALE and SALE items are NOT eligible for returns, exchanges or
full refund.
Please allow 3-6 business days for return processing.
Once your store credit or exchange is processed, we would email you the new order or an
electronic gift card that you can use on the website. Store credit does not expire.